SHIPPING

Do you ship outside of the UK?

Yes, we ship outside the UK! We use Royal Mail’s International Tracked service which will typically be handed over to their equivalent national postal service wherever the order is being delivered. Tracking numbers will usually work either on Royal Mail’s own website, or through your local postal service’s website once the order has made its way through customs.

Royal Mail currently sends all of their USA bound shipments via PDDP (Postal Delivered Duties Paid), this means you should not receive a tariff fee upon delivery. Please be aware that orders may still incur local taxes and duties outside of tariffs upon delivery regardless of destination.

How long does shipping take?

We do our very best to send out your orders as soon as possible. An order consisting of only dice sets will typically be sent out within 1-3 working days. Dice tray orders may require a longer waiting time of 5 working days if the specification of tray purchased isn’t in stock and requires making from scratch. We will contact you if your order may take longer than this to complete.

While UK orders typically arrive within 3 working days, and international orders within 2 weeks, Royal Mail's own standards for delivery are within 10 working days for the UK, and 20-25 days internationally. If your order has not arrived once these times have been exceeded, please contact us at support@rollwithitgb.com with your order details so that we can report the parcel missing as soon as possible.

How is postage calculated?

Postage is calculated based on weight. There are currently 3 weight brackets consisting of small, medium, and large. If you are buying a dice tray you will not incur any additional postal charges to add a dice set to your order as it is already within the heaviest category.

Will I receive tracking?

All dice trays are sent with tracking available regardless of destination, and all international dice orders are sent with tracking by default. Domestic dice orders are by default sent with Royal Mail 2nd class to keep shipping prices accessible but Tracked 48 is also available at checkout on small orders for a small fee. Tracked 48 is automatically applied on medium and large orders.

Can I adjust or cancel my order?

Please let us know as soon as possible if there has been an error with the postal address or with any order details. If you no longer wish to receive your order, please let us know before dispatch so that we can cancel delivery without incurring any additional charges. We are available through our Contact form, as well as directly at support@rollwithitgb.com

PRODUCTS

What are your dice trays made from?

Our dice trays are made from solid wood taken from sustainable logging operations. We currently offer American Black Walnut, European White Oak, and Red Oak for the main frame of the box. The base is made of an oak veneer as it is the strongest and most affordable option available and is not typically seen when the tray is in use.

We also currently offer both 100% wool felt and leather options for our bases. The felt is purchased from UK manufacturers, while the leather options are sourced from vegetable tanned offcuts to lower any environmental impact whilst still retaining the durability of leather when compared to any plastic based alternatives which may degrade faster.

Can I buy a different combination of dice other than what’s listed?

Unfortunately, we cannot currently offer any options other than the standard set of 7 polyhedral dice that we have listed. Some of our more popular sets may have sets of 11 available and listed, which include an extra d20 and 3d6.

CUSTOM ORDERS

Can I order a custom dice tray with options not listed?

Please contact us directly if you’re interested in having us create a custom dice tray for you. We may be able to purchase specialist materials to create your perfect design, although this will likely require a longer order time as we wait for any materials to arrive.

Can I personalise my dice tray with an engraving?

We are currently working to set up our laser engraver to a satisfactory result and will hopefully be able to offer our dice trays with custom engravings sometime soon!

RETURNS AND REFUNDS

My item arrived damage, what do I do?

While we try our best to package our products thoroughly so that they arrive safely, unfortunately sometimes damage does still occur in transit. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the wrong item was delivered so that we can evaluate the issue and make it right. Please also retain any packaging and forward images of both the item and the packaging if your order was delivered damaged.

I don’t want my item anymore, can I return it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with any tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@rollwithitgb.com

Please return your item to the address you will provided with, by email, during your return request. Items sent back to us without first requesting a return may not be accepted. The cost of returns is the responsibility of the buyer.

If you’d prefer an exchange, the fastest way to ensure you get what you want is to return the item you’ve received, and once the return is accepted, make a separate purchase for the new item.

My item has been delivered to the wrong address / I can't find my order, what can I do?

If your order was misdelivered, please confirm that the address that the order was placed with is correct. Check with any neighbours that may have taken in your parcel for you, as well as any places your local postal service may have chosen as a safe place. If you still cannot retrieve the order, please let us know as soon as possible. We will contact Royal Mail to help facilitate that the matter is corrected.

CONTACT

How can I contact customer support?

If you need help regarding an order, you can either contact us through our contact form, or by messaging us directly at support@rollwithitgb.com.

Do you have social media?

We currently have a media presence on Instagram, Facebook, Twitter, Tiktok, and Pinterest. You can keep up to date with where we’re posting via our Carrd. If you’re enjoying your order, we’d love for you to tag us in any of your posts so that we can see our products doing what they were made to do!

How can I contact admin regarding bulk orders, business inquiries, or other questions unrelated to order fulfillment?

If you need help regarding anything unrelated to an existing order or have a question that hasn't been answered here, please contact us either through our contact form, or by emailing us at admin@rollwithitgb.com.

 

CONTACT FORM